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The following booking conditions together with the general information contained
on this website form the basis of your contract with Interchange & Consort Hotels
Limited trading as Best Western Hotels. Please read them carefully as they set out
our respective rights and obligations. Please note: To make a booking, you may either
book online (where available), telephone our Reservations Centre on 08457 76 76
76 or telephone the hotel concerned direct on the number given within the hotel
Please note: We act as agent only in respect of all bookings we take or make on
your behalf. We accept no liability in relation to any contract you enter into or
for any hotel accommodation and/or other arrangements that you book (‘arrangements’)
or for the acts or omissions of any hotel or other person(s) or party(ies) connected
with the arrangements. For all bookings your contract will be with the supplier
of the hotel accommodation (‘the hotel’). That hotel’s booking conditions will apply
to your contract. Copies of these terms and conditions are available from us on
request. We do not sell or offer for sale any “packages” or act as an “organiser”
within the meaning of the Package Travel, Package Holidays and Package Tours Regulations
In these Booking Conditions, “you” and “your” means all persons named on the booking
(including anyone who is added or substituted at a later date). “We”, “us” and “our”
means Interchange & Consort Hotels Limited trading as Best Western Hotels.
To make a booking, you may either book online (where available), telephone our Reservations
Centre on 08457 76 76 76 or telephone the hotel concerned direct on the number given
within the hotel description. The person making the booking (“the party leader”)
must be at least 18 and must be authorised to make the booking on the basis of these
Booking Conditions by all persons named on the booking. By making a booking, the
party leader confirms that he/she is so authorised and that all party members agree
to be bound by these Booking Conditions. The party leader is responsible for making
all payments due to the hotel concerned. Subject to availability, we will confirm
your arrangements on behalf of the hotel concerned by issuing a confirmation upon
request by fax, email or post. This will be sent to the party leader or your travel
agent. Please check this carefully as soon as you receive it. Contact us immediately
if any information, which appears on the confirmation, or any other document appears
to be incorrect or incomplete as it may not be possible to make changes later. As
we act only as agent we will have no responsibility for any errors in any documentation
except where those errors were made by us. Subject to this, we regret we cannot
accept any liability if we are not notified of any inaccuracy in any document within
14 days of our sending it out. We will do our best to rectify any mistake notified
to us outside these time limits but you must meet any costs involved in doing so.
The only exception to this requirement to meet costs is where the mistake in question
was made by us and there is good reason why you did not tell us about it within
these time limits.
The price of your arrangements and the terms upon which payment, changes and cancellations
are made will vary according to which arrangements you book. Please note that
all rates are subject to availability.
These are rates based on room only and bed & breakfast and at some hotels, a dinner,
bed & breakfast option is available. The following terms apply to bookings made
at these rates:-
These are reduced rates based on room only and bed & breakfast where bookings are
made at least 3 days in advance. The following terms apply to bookings made at these
These are rates based bookings for stays between Friday and Sunday inclusive, on
a bed & breakfast basis with a minimum 2 night stay. (Dinner available as an additional
supplement) The following terms apply to bookings made at these rates:-
These are rates based on a minimum 2 night stay (weekends only at some hotels) on
a room only or bed & breakfast basis. At some hotels, a dinner, bed & breakfast
option is available. The following terms apply to bookings made at these rates:-
These rates are available only on a bed and breakfast basis to qualified International
Federal, State and Municipal Government Employees. The following terms apply to
bookings made at these rates:-
The following terms apply to bookings of these breaks:-
The following cancellation terms will apply to bookings of these breaks:-
With all breaks, you may be charged an amount to cover the cancelled accommodation
element of your break. In addition, with all breaks; your deposit will be non-refundable.
If we receive notification any time after 4pm, two days prior to arrival, then you
will be required to pay 100% of the cost of the accommodation element of the break.
Depending on the reason for cancellation, it is sometimes possible to reclaim these
cancellation charges (less any applicable excess) under the terms of certain insurance
policies. If you have purchased such an insurance policy and this applies to you,
claims must be made directly to the insurance company concerned.
For all other package cancellation policies, please refer the package details
held on the website.
In respect of all arrangements requiring payment prior to the start of the arrangements
in question, if we do not receive all payments due in full and on time, we are entitled
to assume (on behalf of the hotel (s) concerned) that you wish to cancel your booking.
In this case, we will be entitled to keep all monies paid or due at that date and
you must pay the cancellation charges shown above depending on the date we reasonably
treat your booking as cancelled (on behalf of the hotel (s) concerned).
As we act only as agent for the hotel (s) concerned, we reserve the right to pass
on to you in full all additional costs and charges of whatever nature imposed by
the hotel (s) in accordance with its own terms and conditions.
Except where otherwise advised or stated in the booking conditions of the hotel
concerned, all monies you pay to us for arrangements will be held on your behalf
until the arrangements in question have been performed, after which, we will hold
them on behalf of the hotel(s) concerned.
Payment for incidental extras (e.g. mini bars, telephone charges, etc.) must be
made directly to the hotel before you check out.
In order to authenticate your bank account Best Western will make a request for
a $1 transaction. This is only a request for a transition and will be seen in your
account as a ‘Pending Transaction’. Please note that the money does not get transferred
from your account as the request is never settled with your bank or Credit Card
Company. The length of time this authorization request will appear on your account
will depend on the policy of your bank or Credit Card Company.
A binding contract between you and the hotel concerned comes into existence when
we send your confirmation invoice on the hotel(s’) behalf to the party leader and
the terms and conditions of the hotel, in addition to these conditions, will be
applicable to the contract. English Law will apply to our agreement and to any dispute
or claim which arises between us out of it. Any such dispute or claim must be dealt
with by the Courts of England and Wales. You may however, choose the law and jurisdiction
of Scotland or Northern Ireland if you wish to do so. Changes to these Booking Conditions
or the General Information shown in our website will only be valid if agreed by
us in writing.
Supplements for single rooms or single occupancy of a twin/double may apply. Superior
rooms/suites are often available at a supplement. Please read our General Information
section too. The prices of unsold arrangements may be increased or decreased at
any time. The price of your chosen arrangements will be confirmed at the time of
booking. We reserve the right to correct errors in both advertised and confirmed
prices. We will do so as soon as we become aware of the error. Please note, changes
and errors occasionally occur. You must check the price of your chosen arrangements
at the time of booking. Once the actual price of your arrangements has been confirmed,
no amendment will be made to it.
Should you wish to make any changes to your confirmed booking, you must notify us
in writing or contact us on 08547 73 73 73 as soon as possible. Whilst we will try
to assist you we regret amendment requests cannot always be met. Where an amendment
can be made, any costs incurred by ourselves and any costs or charges incurred or
imposed by the hotel will be payable. See also, the specific terms detailed above.
Should you or any member of your party need to cancel your chosen break once it
has been confirmed, the party leader must immediately advise our Reservations Centre
on 08457 76 76 76 or cancel online. Your notice of cancellation will only be effective
when it is received by our Reservations Centre, at which time you will be given
a cancellation number relating to the date and time of your call / online cancellation.
You must keep this for reference. The cancellation charges of the hotel concerned
will apply. Please refer to each of the Best Western products listed above for full
details of each individual cancellation policy.
If there is a change to or cancellation of your booking we will pass on the new
details to you together with any compensation that the hotel may offer. As agent
only for the hotel we cannot accept any liability for any changes or cancellations
made to your booking.
You are strongly recommended to take out personal travel insurance for all members
of your party. Please note that not all insurance policies intended for travel overseas
are adequate to cover you for the hotel stays featured on our website. It is your
responsibility to ensure that the insurance cover you purchase is adequate for your
particular needs. We do not check insurance policies.
Except where otherwise expressly stated in these booking conditions, we regret we
cannot accept liability or pay any compensation where the performance or prompt
performance of our contractual obligations is prevented or affected by or you otherwise
suffer any damage or loss as a result of “force majeure”. In these Booking Conditions,
“force majeure” means any event which we or the hotel in question could not, even
with all due care, foresee or avoid. Such events may include war or threat of war,
riot, civil strife, terrorist activity or actual threatened terrorist activity,
industrial dispute, natural or nuclear disaster, adverse weather conditions, fire
and all similar events outside our control.
We act only as an agent for the hotel(s) concerned. Your contract for your arrangements
is directly with the hotel(s) concerned. We accept no liability in relation to the
arrangements themselves or for the acts or omissions of the hotel(s) concerned.
For all bookings, the terms and conditions of the hotel will apply to your contract
(copies available on request from us). However, in the event that we are found liable
on any basis whatsoever in relation to your booking our maximum liability to you
if we are found to have been at fault in relation to any service we provide as agent
for the hotel(s) concerned (as opposed to any service provided by the hotel(s) for
whom we are not responsible) is limited to twice the cost of the booking in question.
We do not exclude or limit any liability for death or personal injury which arises
as a result of our negligence or that of our employees whilst acting in the course
of their employment.
In the event that you have any reason to complain or experience any problems with
your break whilst away, you must immediately inform the hotel (s) in question. Any
verbal notification must be put in writing. If you remain dissatisfied, however,
you must write to the hotel’s general manager within 28 days of the end of your
stay giving your booking reference and full details of your complaint. If you have
any complaints concerning any services we provide, you must inform us straight away
in writing and in any event within 28 days of the end of your stay. For all complaints
and claims which do not involve death, personal injury or illness, we regret we
cannot accept liability if you fail to notify the complaint or claim entirely in
accordance with this clause. NB please bear in mind that we act only as agent for
the hotel(s) concerned and therefore cannot accept any liability for your arrangements.
Any assistance provided in resolving a complaint in relation to any arrangements
is provided on a goodwill basis and in our capacity as agent only.
When you book with us, you accept responsibility for any damage or loss caused by
you or any member of your party. Full payment for any such damage or loss must be
paid direct at the time to the hotel or other supplier. If you fail to do so, you
will be responsible for meeting any claims subsequently made against us (together
with our own and the other party’s full legal costs) as a result of your actions.
Hotels reserve the right at any time to terminate your stay or that of any member
of your party due to misconduct, where justified in their reasonable opinion. No
refunds will be given. Furthermore, neither the hotel(s) nor we shall be under any
obligation whatsoever to pay compensation or meet any costs or expenses you may
incur as a result of your stay being terminated.
If you have any special request, you must advise us at the time of booking. Although
we will endeavour to pass any reasonable requests on to the relevant hotel, we regret
neither we nor the hotel concerned can guarantee any request will be met unless
we have written to you with specific confirmation that it will. Confirmation that
a special request has been noted or passed on to the hotel or the inclusion of the
special request on your confirmation invoice or any other documentation is not confirmation
that the request will be met. We regret we cannot accept any conditional bookings,
i.e. any booking which is specified to be conditional on the fulfilment of a particular
request. All such bookings will be treated as “standard” bookings subject to the
above provisions on special requests.
If you or any member of your party has any medical problem or disability which may
affect your booking, please tell us before you confirm your booking so that we can
advise as to the suitability of the chosen arrangements. In any event, you must
give full details in writing at the time of booking. If the hotel reasonably feel
unable to properly accommodate the particular needs of the person concerned, we
must reserve the right on behalf of the hotel(s) concerned to decline their reservation
or, if full details are not given at the time of booking, cancel on behalf of the
hotel(s) concerned when we become aware of these details.
Hotels that show the Disabled Facilities symbol in their entry have had their facilities
inspected by an approved independent inspector e.g. Tourism for All, or regional
tourist boards. A number of other hotels within the group do have facilities for
disabled guests however they may not have an official accreditation. We do therefore
strongly recommend you check with either our reservations centre or the hotel directly
before booking to ensure your chosen hotel can meet all your requirements.
Alternatively, if you have difficulty walking but do not require a specially adapted
room, you may request a room near to reception on the ground floor for easier access.
However ground floor or adapted rooms may have limited availability, and cannot
be guaranteed to be allocated on arrival. Again it is advisable to ensure that we
are fully aware of all circumstances on making the booking to ensure that your chosen
hotel has the availability to meet your requirements in full.
Guide dogs are welcome at all Best Western hotels, but please make us aware of your
requirements at the time of booking.
You are responsible for having all proper travel documents and vouchers. If you
are unable to travel or complete a stay by reason of not having proper documents
you will not be entitled to any refund and we will not be liable for any cost or
expense that you may incur as a result.
Except for monies that you pay to us for bookings made up of accommodation only,
all monies that you pay to us in respect of your break will be held in a specifically
designated bank account administered by independent trustees until your break is
over or the monies are refunded to you. These arrangements mean that (unless you
have made a booking for accommodation only) this money will be refunded in the unlikely
event of our being unable to provide your break due to our insolvency.
Our free children's accommodation offer is subject to the availability of a family
room, which can accommodate 2 adults, and up to 2 children. Please note this offer
only applies to children who are aged 15 and under at the time of their stay. Children's
meals are not included in this offer and will be charged as taken at the hotel.
In many cases children's meals are available from special children's menus or as
children's portions. Children aged 15 and under in their own room will usually be
entitled to a discount off the standard adult rate subject to availability (please
check with reservations at the time of booking). All family rooms must be booked
and confirmed by telephone on 08457 76 76 76.
For more information on booking a child friendly hotel visit our
Family breaks page.
Included in the price
Not Included in the price
Hotels may withdraw or change facilities and services. If possible, we will inform
you of any changes before you travel if we believe this will have a significant
effect on your stay. Our photographs are intended to give you a general impression
of the hotel. Variations can occur from room to room.
Classification: The star ratings shown are based on the latest
official inspection. The AA or the Tourist Boards annually inspect all Best Western
hotels. We have added a Best Western connoisseur rating where we feel standards
are above average for that star rating.
Meals: All hotels provide a full traditional breakfast apart from
Central London hotels that offer a continental breakfast. Bed and Breakfast means
breakfast is the only meal included in the price. This may be a full traditional
or continental breakfast. You will be advised at the time of booking. Dinner, Bed
& Breakfast means breakfast and evening meal (or a la carte allowance) are included
in the price. If you have any special dietary requirements please let us know so
that we can tell the hotel before you travel, but note we cannot guarantee that
the hotel can satisfy your request.
Rooms & facilities: Some hotels (e.g. city centres, in particular
in London), have much smaller bedrooms than you may be used to. Public facilities,
e.g. bars and restaurants, may only open if there is sufficient demand, particularly
in low season. Hotels may have to redecorate or refurbish when you are visiting,
which may mean the temporary closure of public rooms or facilities. Rooms may be
twin or double. A double bed may consist of twins pushed or joined together. Hotel
rooms may be allocated in any part of the property (including annexes, new extensions).
Please note that rooms sleeping three/four persons may offer any combination of
single, double and foldaway beds. Older, more traditional hotels may have specific
single rooms and these are likely to be small. On the other hand, many hotels allocate
a twin or double for use as a ‘single’ room. A single room supplement may be payable,
and this will be advised to you before booking. Non-smoking bedrooms are available
at all hotels.
Check-in: On arrival, your room is normally available after 2pm.
If you plan to arrive after 6pm please advise the hotel directly by calling the
number given in the hotel description. Failure to confirm late arrival with the
hotel or Central Reservations may result in your room being resold, and our cancellation
terms will apply.
Car parking: You will find free parking at the majority of our
hotels, except in London and some major city centres, where hotels may have reduced
fee arrangements with nearby car parks. Please check the parking facilities available
at individual hotels with your Reservations agent.
Leisure clubs/swimming pools: Restrictions relating to the use
of hotel leisure facilities and opening times are entirely at the discretion of
the hotel/leisure club manager. Please ask at the hotel reception for rules and
opening times when checking in. If a specific facility is required you are advised
to check with the hotel direct by calling the telephone number in the hotel description
prior to arrival. Additional restrictions may apply for the use of such facilities
by children. There may be a charge for the use of some facilities.
Lifts: Hotels with no lift show the ‘no lift’ icon in their entry.
Luggage assistance is available at the majority of these hotels. Please check when
Pets: Pets are accepted only at the discretion of the hotel and
are usually not allowed in public areas. If you intend to bring any pets this should
be indicated on your initial enquiry. The Reservations Team will then check the
suitability of your chosen hotel to accept pets. Charges may be made for pets. Guide
dogs are specifically excluded from this policy and are welcome at all hotels.
Please note, the information and prices shown on this website may have changed
by the time you come to book your arrangements. Whilst every effort
is made to ensure the accuracy of the website and prices at the time of printing,
regrettably errors do occasionally occur. You must therefore ensure you check all
details of your chosen arrangements (including the price) with us at the time of
Please check that attractions are open prior to travelling to the venue.
The information contained on our website is correct to the best of our knowledge.
Our website descriptions may refer to activities which are available in the area
you are visiting. We have no involvement in any such activities, which are neither
run, supervised nor controlled in any way by us. They are provided by local operators
who are entirely independent of us. They do not form any part of your contract with
us even where we suggest particular operators/centres and/or assist you in booking
such activities in any way. Accordingly, we cannot accept any liability in relation
to such activities. We cannot guarantee accuracy at all times of information given
in relation to such activities or about the area you are visiting generally (except
where this concerns the services which will form part of your contract with the
hotel) or that any particular excursion or activity which does not form part of
your contract with the hotel will take place as these services are not under ours
or the hotel’s control.
The booking must be made via www.bestwestern.co.uk
Affinity, Association, Group, Corporate, Negotiated, Packages and Wholesale rates
are not applicable. Rates part of a travel package, which includes more than hotel
accommodations do not qualify.
If a lower Internet rate is found, Best Western will honour the competing rate (under
the terms and conditions) and provide a 10% discount for each night of the reservation.
If, in the meantime, the lower rate has become available in the Best Western system
this rate will be applied and the 10% discount will not apply. In order to receive
the lower rate and discount, the guest must have a confirmed reservation from the
Best Western website with a Best Western system confirmation number.
The competing rate on another web site must be for the same hotel, dates, room type,
number of guests, currency, payment requirements and must be publicly viewable and
bookable via the Internet at the time the claim is reviewed by a Customer Service
Specialist. A viewable rate means that the general public can view the rate on the
web site. A bookable rate means that the rate is available and can be reserved online.
If the reservation is made within 48 hours of arrival, the guarantee will not apply.
The guest does not have to book a room on the competing website. They only need
to prove the validity of the claim based on the terms of the policy.
The Lowest Rate Guarantee does not apply to websites that do not reveal the hotel
name and location such as: Priceline and Hotwire.
Best Western Reward points or airline miles will be awarded based on the rate actually
paid by the guest at check-out.
The "rate" comparison will be determined using the same price and/or tax
policy. A claim must be received by BWI within 48 hours after making the original
reservation on www.bestwestern.co.uk
The Best Western Low Rate GUARANTEED! Claim Form must be submitted on www.bestwestern.com or you must telephone
Best Western's Customer Service Department on: 0800 39 31 30 (Toll Free). Outside
of Great Britain, please call your local worldwide reservations office for assistance.
No written claims will be accepted.
Best Western's Customer Service Specialists have the sole right and discretion
to determine the validity of any claim. They will validate that the claim meets
all Terms, Conditions, and Claims.
For a multiple night stay, the total room cost for the stay will be evaluated in
determining whether the other web site has a lower rate.
Upon validation of the claim, the Customer Service Specialist will send an email
or other communication to you that includes the reservation confirmation number,
a file tracking number for the claim and the new rate you will be charged. (If you
have not received a confirmation within 48 hours of submitting a claim, you may
contact our Customer Service department by phone to check the status of your claim.)
If, for any reason, the lower rate is not honored at the hotel, you must call the
Customer Service department within 30 days of the conclusion of your stay and provide
the file tracking number for your claim. The Customer Service Specialist will request
your checkout folio from the hotel. Upon validation of the checkout folio, you will
receive a refund check for the rate difference.
Void where prohibited by law. Best Western reserves the right to modify, alter,
suspend or terminate this Guarantee at any time without prior notice at its sole
The following terms apply to bookings of these packages:
For all other package cancellation policies, please refer the package details held
on the website.
The following is a brief summary of our full booking conditions on Festive packages.
All bookings are subject to the following conditions and our full booking conditions,
which can be found at
www.bestwestern.co.uk/booking-conditions. Where there is any inconsistency
between the terms and conditions set out here and Best Western's full terms and
conditions, the terms and conditions set out here will apply.
In order to confirm your chosen break, a deposit of 20%
of the total cost of the break per person (or full payment if booking later than
29th October 2010) must be paid at the time of booking. Best Western will then automatically
take the balance in full on 29th October 2010. If we do not receive all payments
due in full and on time, we reserve the right to treat your booking as cancelled
by you. In this case the cancellation charges set out in the clauses below will be payable.
- Your contract
A binding contract between us comes into existence
when we despatch our confirmation invoice to the party leader. This contract and
all matters arising out of it are governed by English law. We both agree that any
dispute, claim or other matter which arises out of or in connection with this contract
or your break will be dealt with by the Courts of England and Wales only. Changes
to these Booking Conditions or the General Information shown on our website will
only be valid if agreed by us in writing.
- The cost of your break
Christmas and New Year Packages
We reserve the right to increase or decrease the prices of unsold breaks at any
time. The price of your chosen break will be confirmed at the time of booking.
Once the price of your chosen break has been confirmed at the time of booking, subject
to the correction of errors, we will not increase its price. We reserve the right
to correct errors in both advertised and confirmed prices. We will do so as soon
as we become aware of the error.
Please note, changes and errors occasionally occur. You must check the price of
your chosen break at the time of booking.
- Changes by you
Should you wish to make any changes to your confirmed break, you must notify us
in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee
we will be able to meet any such requests. Where we can, an amendment fee of £10
per booking and any costs incurred by ourselves and any costs or charges incurred
or imposed by any of our suppliers will be payable. Please note: some change made
within 8 weeks of departure (for example, a change in the start date of your break,
or number of persons in your party) will be treated as a cancellation of your original
booking. In this case the cancellation charges set out below will apply.
- Cancellation by you
Should you or any member of your party need to cancel your chosen break once it
has been confirmed, the party leader must immediately advise our Reservations Centre
either in writing to Reservations, Best Western Hotels, Consort House, Amy Johnson
Way, York, YO30 4GP, by telephoning 0845 601 0701 or cancelling the booking online.
Your notice of cancellation will only be effective when it is received by our Reservations
Centre, at which time you will be given a cancellation number relating to the date
and time of your call. This must be kept by you for reference. As we incur costs
from the time we confirm your booking, we will charge you a sum to cover the costs,
expenses, charges and losses that we incur as a result of your cancellation. Our
cancellation charges are as follows:
- Christmas and New Year Breaks
If you cancel your booking:-
If any member(s) of your party is/are prevented from travelling, the person(s) concerned
will be able to transfer their place to someone else (introduced by you) providing
the following requirements are complied with. We must be notified of the transfer(s)
not less than two weeks before the start of your break. Where a transfer to a person
of your choice can be made, all costs and charges incurred by us and/or incurred
or imposed by any of our suppliers as a result must be paid before the transfer
can be effected.